The following version will come into force on 1 June 2026

1. Terms and conditions of use
2. Services offered via the Portals
3. Portal registration, access to services and age requirements
4. Privacy Policy
5. Cashback service
6. Changes to the Terms and Conditions and updates to the Portals. Compatibility
7. Code of Conduct
8. Limitation of liability
9. Intellectual property rights
10. Third-Party Websites, Apps and Devices
11. Indemnity
12. Applicable Law and Jurisdiction
13. Various
14. Contact and Support

1. Terms and conditions of use

1.1 These Terms and Conditions of Use (“Terms and Conditions”) govern: i) the use of the “Muovy Cashback” application (“App”); ii) the use of the Muovy Cashback section of the www.autostrade.it website (the “Website” and, collectively with the App, the “Portals”); iii) the Cashback service, as governed by these Terms and Conditions offered, through ASPI, by Autostrade per l’Italia S.p.A. (hereinafter also referred to as “ASPI”), acting on its own behalf for journeys completed on or before 31 May 2026 and, from 1 June 2026, also on behalf of the following concessionary companies belonging to the Autostrade per l’Italia Group: Raccordo Autostradale Valle d’Aosta S.p.A., Società Autostrada Tirrenica p.A., Tangenziale di Napoli S.p.A. (hereinafter also referred to as “Group concessionary companies”).

1.2 The App is currently available on the Apple App Store and Google Play. By downloading and/or using the App, you agree to be bound by these Terms and Conditions. We therefore urge you to read them carefully before using the App. Similarly, by registering on the Website, you agree to be bound by these Terms and Conditions.

1.3 The Cashback service can only be used by registered users (natural or legal persons) who have accepted the rules and conditions herein, and who have read the data processing notice provided pursuant to European Regulation 2016/679 (“GDPR”).

2. Services offered via the Portals

2.1 The Portals provide you with the opportunity to sign up for the Cashback service as well as for other refund schemes run by ASPI and the Group’s concessionary companies. To use the Cashback service, you must first register on the App, as set out in Articles 3.1 et seq.

2.2 Cashback is the service offered, via ASPI, by ASPI itself and the Group’s concessionary companies, through both Portals, with the aim of providing you with a free, smart and user-friendly solution for managing refunds as a result of significant delays caused by roadworks or events disrupting normal traffic flow that result in traffic congestion on the motorway sections under concession to Autostrade per l’Italia S.p.A. and the Group’s concessionary companies, with the point of origin (entry) and destination (exit) located within one or more of the relevant motorway sections. You will find a detailed description of the Cashback service in Article 5 of these Terms and Conditions. ASPI will act independently concerning the motorway sections under its jurisdiction, and as an agent on behalf of the Group’s concessionary companies concerning the motorway sections under the jurisdiction of each concessionary company. Communications to customers will specify how refunds are allocated in relation to the relevant routes.

3. Portal registration, access to services and age requirements

3.1 To register on the Portals and use the Cashback service and/or other refund schemes offered via the Portals, including those that may be offered in the future, you must be of legal age.

3.2 To sign up for the Cashback service, you must first register on the App. You can also access the Cashback service by registering via the Website, if you have not already registered via the App. Once you have registered for the Cashback service, you can access your profile either via the App or website. To register on the Portals, you will be asked to provide your personal details (first name and surname) and your email address (“Data”). You will also be asked to enter an alphanumeric access code (“Password”) to create your account (“user account”). The login details created using your email address and password will be required to access both Portals and the aforementioned service offered via the App. You must keep these credentials safe and use them as set out in Articles 3.13 and 3.14 below.

3.3 Once you have registered via the App, in order to sign up for the Cashback service, you will be asked to provide certain specific details in addition to those set out in Article 3.2 above, which vary depending on the type of user (i.e. individual with a tax code, individual with a VAT number, or company). In particular, if you are an Individual with a tax code or VAT number, upon signing up for the service you will be asked to provide:

• your personal and identification details (first name, surname, date and place of birth, and tax code and/or VAT number);
• your contact details (home address, telephone number and email address);
• a clear photo of your identity document (e.g. identity card; see also Article 3.5 below);
• details of the vehicle(s) (e.g. registration number, country of registration and type of vehicle(s)) in use and a photo of the documents showing the basis on which the vehicle was assigned to you if you are not the registered owner (e.g. contract with the leasing company, letter of vehicle assignment from the company you work for, handover report from the leasing company to the company you work for; see also Article 3.8 below);
• bank account details (to receive your refund) – SEPA IBAN;
• details of the electronic toll collection company and the electronic toll collection device(s) in your possession, together with a clear photo of your most recent invoice (see also Article 3.6 below); and
• any other data or information required to provide you with the service.

If you are a Company, you will be asked to provide the following when signing up for the service:

• your personal and identification details as the Company’s authorised representative (first name, surname, date and place of birth, and tax code);
• your contact details (home address, telephone number and email address);
• a clear photo of your identity document (e.g. identity card; see also Article 3.5 below);
• the name or registered name of the Company;
• the Company’s VAT number;
• details of the vehicle(s) (e.g. registration number, country of origin and type of vehicle) used by the Company, and a photo of the documents showing the basis on which the Company is the assignee of the vehicle if it is not the registered owner (e.g. handover report from the leasing company; see also Article 3.8 below);
• the Company’s bank account details (to receive your refund) – SEPA IBAN;
• information regarding the electronic toll collection company and the electronic toll collection device(s) owned by the Company, together with a clear photo of the most recent invoice issued (see also Article 3.6 below); and
• any other data or information required to provide the service.

3.4 Please note that, in the case of a Company, the terms ‘you’, ‘your’ and similar terms used in these Terms and Conditions are to be understood – where applicable and unless otherwise stated – as referring both to the registered Company and to you as its authorised representative.

3.5 In order to verify your identity, either when you register on the Portals or at a later stage, you will be asked to take and upload a clear photo of your ID document. The processing of the data contained in your identification document will be carried out by ASPI, as well as on behalf of the Group’s concessionary companies and, where necessary, through other third-party companies. For further information on the processing of your personal data, please see Article 4 below.

3.6 To verify that you are indeed the registered owner of the specified electronic toll devices, you may be asked to take a clear photo of the most recent invoice issued for each device and upload it to the Portals. Please note that the name on the invoice must match the first name and surname or company name provided during registration. It is your responsibility to update the details of your electronic toll collection devices: this can be done by accessing the Profile section on the Portals. In any event, ASPI, as well as behalf of the Group’s concessionary companies, may (i) provide the service provider that issued your electronic toll collection device(s) with your tax code/VAT number and the number(s) of your electronic toll collection device(s) in order to verify the accuracy of the details provided; and/or (ii) obtain, at any time, up-to-date information on the electronic toll collection device(s) from the service provider that issued you with the device(s). If you encounter any difficulties registering your electronic toll device, you can contact Customer Care for assistance (see Article 14 below).

3.7 The Portals allow you to register up to 10 electronic toll collection devices, along with the relevant invoice, depending on the number of devices made available to you by the service provider in accordance with the terms of the service contract formalised with that provider. Once you have registered your electronic toll devices, all journeys on the motorway network involving entry to and/or exit from sections operated under concession by Autostrade per l’Italia S.p.A. and the Group’s concessionary companies, where the toll has been paid using these devices, will be visible in the Cashback section of the App. In the case of registration by a user who has already submitted refund requests via the Portals in the “non-registered” section, it will be possible to view any previous individual requests, which will therefore be automatically linked and associated with the “registered user”, if registration is carried out using the same email address already provided when making those requests. To verify that you are indeed the assignee of the vehicle whose details were provided at the time of registration or at a later date, you may be asked to take a clear photo of the documents proving that the vehicle has been assigned to you by the registered owner. Please note that the vehicle owner’s details must match the tax code/VAT number, the registration number and the type of vehicle that you have entered or that appear in the documents you uploaded when registering on the Portals or at a later date. To this end, ASPI, acting on behalf of the Group’s concessionary companies, may provide the Motor Vehicle Registration Authority with your tax code/VAT number, your vehicle registration number and the type of vehicle in order to verify the accuracy of the details provided. If you encounter any difficulties when registering your vehicle’s number plate, you can contact Customer Care for assistance (see Article 14 below).

3.8 It is your responsibility to keep your vehicle details up to date, as it is essential in order to use the Cashback service correctly. If the vehicle is no longer registered in your name or assigned to you, updating the relevant details is a legal obligation. Failure to do so will render you liable to ASPI, the Group’s concessionary companies, and the actual owner or assignee of the vehicle. To this end, ASPI may periodically ask you to confirm your status as the owner or assignee of the vehicle via pop-ups or similar interactive features on the Portals, and reserves the right to verify the accuracy of your declarations by submitting the data specified in Article 3.7 above to the Motor Vehicle Registration Authority. In the event of a false declaration, you will be liable to ASPI and the Group’s concessionary companies. The service may be suspended immediately and you may be required to pay compensation for any losses incurred.

3.9 Once you have registered your vehicles and consented to number plate recognition at toll booths on the motorway network operated by Autostrade per l’Italia S.p.A. and the Group’s concessionary companies, all journeys made by your vehicles through entry and/or exit toll booths managed by ASPI or a Group concessionary company – whether paid for in cash or by card – will be visible in the Cashback section of the Portals.

3.10 Not all of the information listed above is required for the purposes of registering on the Portals or using the service provided, and some details may be requested from you even after registration. Please check which of the above data are marked as mandatory and which are optional, bearing in mind that failure to provide the data marked as mandatory will prevent you from registering or from using the Portals and the App service. Failure to provide data marked as optional will not prevent you from registering on the Portals, but may render the service offered via the App unusable (unless you subsequently provide the data) or, in any case, make the use of the service less immediate and user friendly.

3.11 By registering, you confirm and guarantee that all personal data and information provided by you during the registration process, as well as while using the service offered via the App, relate to you and/or the company you represent, and are true, accurate, complete and up to date, and you undertake to keep them so at all times and to promptly notify ASPI of any changes or variations thereto, by updating your account via the Profile section of the Portals or by notifying Customer Care: by failing to do so, the service cannot be provided. If you register as a Company, you further confirm and guarantee that you are a person authorised by the Company to carry out its registration on the Portals. Finally, please note that, subject to the provisions of Articles 3.7 and 3.8 above, failure to update the details relating to your electronic toll collection device(s) or the registration number(s) of your vehicle(s) may result in the Cashback service not being provided. We therefore invite you to read Article 7 (“Rules of Conduct”), Article 8 (“Limitation of Liability”) and Article 11 (“Indemnity”) of these Terms and Conditions.

3.12 Subject to the provisions of Article 3.5 above, you authorise ASPI to verify the accuracy of any other personal data and/or information provided by you, and you undertake to cooperate with ASPI during such verifications.

3.13 Once you have registered on the Portals, you will be solely responsible for the safekeeping and use of the login credentials issued to you. Consequently, all activities carried out on the Portals using your login details will be attributed solely to you. You hereby acknowledge ASPI’s right to produce, as evidence of the activities you have carried out, information obtained from the systems and procedures used by ASPI to regulate access to the Portals and to provide the service offered therein.

3.14 Notwithstanding the foregoing, if you become aware of any unauthorised use of your credentials and/or any other breaches of their confidentiality, you hereby undertake to notify ASPI promptly of such unauthorised use and/or breach, reporting any misuse via the Portals to our Customer Care team (see Article 14 below).

4. Privacy Policy

Please refer here to ASPI’s Privacy Policy, where you will find full details regarding the processing of your personal data for registration on the Portals by Autostrade per l’Italia S.p.A., acting as the “Data Controller” in accordance with Article 13 of the European General Data Protection Regulation (GDPR) 2016/679, as well as information on the processing of your personal data when joining the Cashback service, provided by Autostrade per l’Italia S.p.A. and the Group’s concessionary companies, acting as “independent data controllers” in accordance with Articles 13 and 14 of European Regulation 2016/679 (“GDPR”).

5. The Cashback service

5.1 Service description

Cashback is a service provided by ASPI on its own behalf for the motorway sections under its jurisdiction, and as an agent on behalf of the Group’s concessionary companies for the motorway sections under each concessionaire’s jurisdiction, via the Portals. The aim of this service is to offer you a free, smart and user-friendly solution for managing refunds for significant delays caused by roadworks or events disrupting normal traffic flow, resulting in traffic congestion on the motorway sections under concession to Autostrade per l’Italia S.p.A. and the Group’s concessionary companies, in relation to journeys with a point of origin (entry) and destination (exit) within one or more motorway sections under their jurisdiction, in accordance with the criteria and limits specified in Article 5.4 depending on the date of transit. In fact, by using the Cashback service, you can claim a refund of up to 100% of the toll charged by ASPI or the Group’s concessionary companies that you have paid, in the event of a significant delay on the motorway sections listed above.

To obtain a partial or full refund of tolls payable to ASPI or the Group’s concessionary companies, you must (i) follow the refund application procedure set out in Article 5.2 and (ii) meet the requirements set out in Article 5.3. You can find all the relevant definitions, the eligibility criteria and the method for calculating the reimbursement adopted by ASPI or the Group’s concessionary companies in Article 5.4.

5.2 Procedure for claiming a refund

The refund service for significant delays caused by roadworks or incidents disrupting normal traffic flow, resulting in traffic congestion along the motorway sections under concession to ASPI and the Group’s concessionary companies, varies depending on the payment method used.

5.2.1 Refund procedure for journeys paid for via the electronic toll collection system (Section A)

Registration on the Portals and access to the Cashback service

To sign up for the Cashback service, you must first register on the portals.

Upon accessing the Cashback section, or at a later date, you will be asked to provide the personal data and information listed in Article 3.3 of these Terms and Conditions.

If you are already registered on the Portals, simply go to the “Cashback” section of the Portals and select the refund method via “Register an electronic toll collection device”.

Please note that you will need to provide the details of your electronic toll collection device(s) and upload your latest invoice. The name on the invoice must match the first name and surname or company name provided upon registering on the Portals.

The Portals allow you to register up to a maximum of 10 electronic toll collection devices, along with the relevant invoices, depending on the number of devices made available to you by the service provider in accordance with the terms of the service contract formalised with that provider. If you have more than 10 electronic toll collection devices, please contact our Customer Care team (see Article 14 below). Once you have registered your electronic toll collection devices, all journeys on the motorway network involving entry and/or exit on a section operated under concession by ASPI or one of the Group’s concessionary companies, where the toll has been paid using these devices, will be visible in the “Journeys” section of the Portals.

Notice of refund following a journey on the motorway network operated under concession by ASPI or by the Group’s concessionary companies

Your journey history on the motorway network operated under concession by ASPI or by other motorway concession companies within the Group – where the starting point (entry) and destination (exit) are located within one or more motorway sections under their jurisdiction – will be automatically recorded via your electronic toll collection device. ASPI will automatically check for which journeys you are entitled to a refund and the amount, and you will therefore be able to view the amount in the “Refunds” section of the Portals.

For further information on the other requirements needed to claim a refund, see Article 5.3.

Payment of the refund

Cashback refunds will be paid to you once the required threshold (€1.00) has been reached and in accordance with the conditions set out in these Terms and Conditions, subject to the time required to process the transactions, via bank transfer to the bank details specified on the Portals.

We are continuing to work on constantly improving the user experience of the Portals, and we are currently finalising agreements with electronic toll collection operators to enable refunds to be credited directly to invoices. Any changes in the accumulation timing or refund options will be promptly communicated via Portal notifications and/or by e-mail.

5.2.2 Refund procedure for journeys paid for by cash, payment cards, prepaid ViaCard cards and current account ViaCard cards (Section B)

When you pay for motorway tolls in cash or using payment cards, prepaid ViaCard cards or current account ViaCard cards, you may request a refund in one of two ways: by taking a photo of the payment receipt collected at the toll booth and uploading it to the Cashback section of the Portals (see Section B1 below) or by consenting to automatic number plate recognition at the entry and exit toll booths of the ASPI motorway network or the Group’s concessionary companies (for journeys where the origin (entry) and destination (exit) are within one or more motorway sections under their jurisdiction) at the time of registration or at a later date, and by entering the required details in the Cashback section of the Portals (see Section B2 below).

Please note that, if the motorway toll has been paid in accordance with the procedures described in this Section B, journeys on the motorway network made by vehicles with foreign number plates may only be reimbursed upon presentation of a payment receipt (see Section B1 below). If the toll has been paid via an electronic toll collection device, a refund may only be claimed in accordance with the procedures set out in Section A of this article if the electronic toll collection device is registered.

5.2.2.1 B1. Refund via payment receipt

Registration on the Portals and access to the Cashback service

To access the Cashback service, you must first download the App and register on the Portals. When you register on the Portals, or at a later date, you will be asked to provide the personal data and information listed in Article 3.3 of these Terms and Conditions.

If you are already registered on the Portals, simply access the “Cashback” section of the Portals, provide the personal details listed above and select the refund method via “Request with receipt”.

Claim for refund following a journey on the motorway network operated under concession by ASPI or by the Group’s concessionary companies

You will need to take a clear photo of the payment receipt collected at the toll booth using your mobile device and upload it to the Cashback section of the Portals. Only once you have taken and uploaded a photo of your payment receipt, will your refund request be processed by ASPI or the Group’s concessionary companies. Please note that (i) you will need to take a photo of each payment receipt to see whether you are eligible for a refund; and (ii) any refund can only be claimed once per payment receipt. Furthermore, as ASPI and the Group’s concessionary companies are unable to verify who actually paid the toll for that journey based on the information on the payment receipt, we ask you to upload a photo of your payment receipt to the Portals as soon as possible and to keep it in a safe place to prevent anyone else from getting hold of it.

For further information on the other requirements needed to claim a refund, see Article 5.3.

Verification of eligibility requirements, eligibility, and calculation of any refund payable by ASPI or the Group’s concessionary companies

ASPI or the Group’s concessionary companies will check whether you are entitled to a refund of the toll charged by ASPI or the Group’s concessionary companies, and will calculate the amount of any refund.

For further information on the eligibility requirements and criteria, as well as the methods used by ASPI or the Group’s concessionary companies to calculate refunds, please refer to Articles 5.3 and 5.4.

Approval of the refund

Following the approval by ASPI and/or the Group’s concessionary companies of your claim for a refund for delays caused by roadworks or events disrupting normal traffic flow - resulting in traffic congestion on the motorway sections under concession to ASPI or the Group’s concessionary companies - in relation to journeys with a point of origin (entry) and destination (exit) within one or more motorway sections under their jurisdiction, you will be able to view the amount in the “Journeys” section of the Portals.

Payment of the refund

Cashback refunds will be paid to you once the required threshold (€1.00) has been reached and in accordance with the conditions set out in these Terms and Conditions, subject to the time required to process the transactions, via bank transfer to the bank details specified on the Portals.

Any changes in the accumulation timing or refund options will be promptly communicated to you by e-mail and/or via the Portals.

5.2.2.2 B2. Refunds via number plate recognition at the entry/exit toll booths of the ASPI network and the Group’s concessionary companies

Registration on the Portals and access to the Cashback service

To access the Cashback service, you must first download the App and register on the Portals. Upon registering on the Portals, or at a later date, your personal data and the information listed in Article 3.3 of these Terms and Conditions.

If you are already registered on the Portals, simply access the “Cashback” section of the Portals, enter the personal details listed above and select your preferred refund method via “Register your number plate”.

Please note that the number plate must be registered in Italy and that you will need to provide details of your vehicle(s) and the documents proving that the vehicle(s) is registered in your name or assigned to you. If you are not the registered owner of the vehicle, you may be asked to provide the following documents: (i) if the vehicle has been assigned to you by the company you work for, the company letter assigning the vehicle from the registered owner company and, in the case of a company lease, the handover report for the vehicle from the registered leasing company to the company you work for; (ii) if the vehicle assigned to you is leased, depending on whether you are an individual with a tax code or VAT number or a company, the lease agreement entered into with the leasing company that is the registered owner or the handover report from the leasing company that is the registered owner. The vehicle owner’s details must match the tax code/VAT number, the registration number and the type of vehicle you have specified or that appear in the documents you have uploaded.

It is your responsibility to update the details of the vehicle with the number plate you have registered, as it is essential in order to use the Cashback service. If the vehicle is no longer registered in your name or assigned to you, updating the relevant details is a legal obligation. Failure to do so will render you liable to ASPI and to the actual owner or assignee of the vehicle. To this end, ASPI may periodically ask you to confirm your status as the owner or assignee of the vehicle via pop-ups or similar interactive features on the Portals, and reserves the right to verify the accuracy of your declarations by transmitting the data specified in Article 3.8 to the Motor Vehicle Registration Authority. In the event of a false declaration, you will be liable to ASPI and the Group’s concessionary companies. The service may be suspended immediately and you may be required to pay compensation for any losses incurred.

Once you have registered your vehicles, your journeys through the entry and exit toll booths on the section operated under concession by ASPI or a Group concessionaire will be visible in the “Journeys” section of the Portals. Please note that you are only authorised to view journeys made by vehicles of which you are the owner or assignee. If this is not the case, you must immediately deactivate the Cashback service via number plate recognition.

Notification of a refund following a journey on the motorway network operated under concession by ASPI or the Group’s concessionary companies

Your journeys through the entry and exit toll booths on the ASPI motorway network and those of the Group’s concessionary companies, where the point of origin (entry) and destination (exit) are located within one or more of the relevant motorway sections, will be automatically recorded via number plate recognition. In addition, ASPI or the Group’s concessionary companies will automatically check which journeys within their respective areas of responsibility you are entitled to a refund for, as well as the amount of that refund, and you will therefore be able to view the amount in the “Refunds” section of the Portals.

For further information on the other requirements needed to claim a refund, see Article 5.3. In any case, please note that, if you do not meet the requirements for claiming a refund via number plate recognition at the entry and exit toll booths of the ASPI network and the Group’s concessionary companies, should you have travelled on a section where a delay occurred due to roadworks or events disrupting normal traffic flow, resulting in traffic congestion on the motorway sections under concession to ASPI or the Group’s concessionary companies, you may still receive a refund by presenting your payment receipt, in accordance with the procedures set out in Section B1 above.

Payment of the refund

The “Refunds” section of the Portals lists all the refunds that have been awarded to you by ASPI or by the Group’s concessionary companies.

Cashback refunds will be paid to you once the required threshold (€1.00) has been reached and in accordance with the conditions set out in these Terms and Conditions, subject to the time required to process the transactions, via bank transfer to the bank details specified on the Portals.

Any changes in the accumulation timing or refund options will be promptly communicated to you by e-mail and/or via the Portals.

5.3 Requirements for claiming a refund

The Cashback service is available to natural or legal persons who apply for it provided they have registered on the Portals, signed up for the service and accepted these Terms and Conditions.

To be eligible for the Cashback service, you must be:

• a) a holder of an electronic payment service via an electronic toll collection device (from any service provider), provided that invoices are paid in full; or
• b) in possession of a receipt for a motorway toll payment made using cash, payment cards, prepaid ViaCard cards or current account ViaCard cards; or
• c) the owner or assignee of a vehicle with an Italian number plate that is duly registered on the Portals, and who has paid the motorway toll using cash, payment cards, prepaid ViaCard cards or current account ViaCard cards.

To enable ASPI to verify that you are indeed:

• a subscriber to an electronic payment service via an electronic toll collection device, you will be asked to take a clear photo of the most recent invoice issued in your name by the service provider of your electronic toll collection device. Please note that the name on the invoice must match the first name and surname or company name provided when registering on the Portals. It is your responsibility to update the details of your electronic toll collection devices: this can be done by accessing the Profile section on the Portals. In any case, ASPI may (i) provide the service provider that issued your electronic toll collection device(s) with your tax reference number and the number(s) of your electronic toll collection device(s) to verify the accuracy of the details you provided; and/or (ii) obtain, at any time, up-to-date information regarding the electronic toll collection device(s) provided at the time of registration on the Portals from the service provider that issued you with the device(s) (see also Article 3.6 above); or
• in possession of a motorway toll receipt, you will need to take a clear photo of the receipt you collected at the toll booth using your mobile device and upload it to the Portals. Only once you have taken and uploaded a photo of your payment receipt, will your refund request be processed by ASPI or the Group’s concessionary companies. Please note that (i) you will need to take a photo of each payment receipt to check whether you are eligible for a refund; and (ii) any refund can only be claimed once per payment receipt (please note that, as the payment receipt does not show the payer’s details, any refund will be awarded to the first claimant);
• the registered owner or the assignee of the vehicle whose number plate has been provided to access the Cashback service, you may be asked to upload the following documents: (i) if the vehicle has been assigned to you by the company you work for, the company letter assigning the vehicle from the registered owner company and, in the case of a company lease, the handover report for the vehicle from the registered leasing company to the company you work for; (ii) if the vehicle assigned to you is leased, depending on whether you are an individual with a tax code or VAT number or a company, the lease agreement entered into with the leasing company that is the registered owner or the handover report from the leasing company that is the registered owner. Please note that the vehicle owner’s details must match the tax code/VAT number, the registration number and the type of vehicle that was entered or appears in the documents you have uploaded. To this end, ASPI may provide the Motor Vehicle Registration Authority with your tax code/VAT number, type of vehicle and registration number in order to verify the accuracy of the details provided (see also Article 3.8 above). Please note that it is your responsibility to keep your vehicle details up to date, as it is essential in order to use the Cashback service correctly. If the vehicle is no longer registered in your name or assigned to you, updating the relevant details is a legal obligation. Failure to do so will render you liable to ASPI and to the actual owner or assignee of the vehicle. To this end, ASPI may periodically ask you to confirm your status as the owner or assignee of the vehicle via pop-ups or similar interactive features on the Portals, and reserves the right to verify the accuracy of your declarations by submitting the aforementioned data (see also Article 3.8 above) to the Motor Vehicle Registration Authority. In the event of a false declaration, you will be liable to ASPI, and the service may therefore be immediately suspended, and you may be required to pay compensation for any losses incurred.

ASPI and the Group’s concessionary companies will only consider refund requests for journeys made on the motorway network managed by ASPI or the Group’s concessionary companies, where the point of origin (entry) and destination (exit) are located within one or more motorway sections under their jurisdiction:

• for refund claims relating to tolls paid via the electronic toll collection system, no more than four months prior to the date on which you registered for the service by providing the details of your electronic toll collection device;
• in the case of a refund request based on number plate recognition at the entry/exit toll booths of the ASPI network or the Group’s concessionary companies, from the date on which you activated the number plate recognition refund option (for journeys made before this date, a refund request may still be made using a payment receipt); and
• for refund requests relating to journeys paid for in cash, by payment card, using prepaid ViaCard cards or current account ViaCard cards, provided that the journey took place no more than 11 months prior to the date of the refund request (“Validity Period”).

If your request falls within the validity period, eligibility for a toll refund will be assessed by ASPI or the Group’s concessionary companies in accordance with the criteria set out in Article 5.4.

To receive the refund, you will need to provide a SEPA IBAN.

5.4 Definitions, eligibility criteria and calculation of the refund

The definitions of the terms used in this article are set out in the Definitions attached to these Terms and Conditions, which forms an integral and essential part thereof.

You will be entitled to a refund for your motorway journey on the motorway network managed by ASPI or the Group’s concessionary companies if the following three conditions are met:

1. your motorway journey includes at least one eligible section, as listed in the Definitions, depending on the date of travel; and
2. your motorway journey has been subject to a Significant Delay (for journeys completed on or before 31 May 2026) or a Delay (for journeys made on or after 1 June 2026) exceeding the minimum thresholds set out below;
3. the amount due as a refund is more than 1 Euro. Any amount less than 1 Euro will be added to the total until the specified amount is reached.

Refunds for journeys completed on or before 31 May 2026 are calculated in accordance with the following table, which sets out the percentage of tolls eligible for refund based on journey length and the number of minutes of Significant Delay, as defined in relation to journeys completed on or before 31 May 2026. In this regard, please note that delays occurring up to the aforementioned date and caused by heavy traffic, accidents, adverse weather conditions, public events, or any other reason other than scheduled roadworks, will not entitle users to a refund.

For journeys undertaken on or after 1 June 2026, the refund of the applicable toll for motorway journeys made on eligible sections, i.e. where entry and exit toll booths are located on the same sections without any connection to other motorway operators, will be calculated in accordance with the new method set out in the applicable regulations, in the event of roadworks along the route.

Toll refunds for motorway journeys made from 1 June 2026 on eligible sections are also calculated in accordance with the new method set out in the applicable regulations governing cases where traffic disruptions lead to congestion.

Amounts of less than €0.10 will not be refunded. Such amounts will not be taken into account when calculating the total to reach the minimum threshold of €1.

If there are roadworks along the route taken, the refund is calculated on the basis of two factors:

• Component linked to the characteristics of the roadworks: calculated based on the impact of the roadworks on the Basic sections travelled by the user. For example, factors such as the section of the road affected, the layout of the roadworks, any lane closures, and the presence of diversions or traffic restrictions are taken into account.
• Component linked to variations in journey times: calculated based any Delays recorded on the Basic sections affected by the roadworks. The Delay on a single Basic section is calculated as the difference between the actual journey time and the journey time calculated using the reference Average speed.

Eligibility for a refund when there are roadworks depends on the total length of the journey and the number of minutes of delay incurred, as shown in the table below:

Where there are multiple roadworks along the same route, the refund is calculated by taking into account the amounts accrued for each roadworks section, including any delay-related component, up to the amount of the toll paid.

In the event of traffic disruptions causing traffic congestion on the relevant section of the motorway journey, the delay is measured as the continuous duration, in minutes, of the traffic congestion. Traffic congestion lasting less than 60 minutes is not taken into account when calculating the delay.

The refund is calculated as a percentage of the relevant Toll for the motorway Journey affected by the incident, in accordance with the following table:

The eligibility threshold is assessed on a case-by-case basis for each instance of traffic congestion. Therefore, multiple events lasting less than 60 minutes cannot be combined to meet the minimum threshold.

If users encounter multiple instances of traffic congestion along the same route, a refund will only be granted for those instances that individually exceed the refund threshold, subject to the limit of the toll amount paid.

For example:

• traffic congestion lasting 59 minutes does not entitle you to a refund;
• two traffic congestion episodes - each lasting 59 minutes - do not qualify for a refund, even if their combined duration exceeds 60 minutes;
• two traffic congestion episodes - one lasting 59 minutes and the other 60 minutes - entitle users to a refund only for the 60-minute delay.

In the event of concurrent episodes on the same route, users will be reimbursed based on the episode that entitles you to the highest refund. Consequently, refunds cannot be combined. Therefore, in the case of a journey undertaken by a user who encounters traffic congestion (e.g. an episode lasting 60 minutes, for which the refund is 50% of the toll paid) and one or more roadworks episodes (e.g. roadworks for which the refund is 20% of the toll), only the refund relating to the traffic congestion episode will be paid.

6. Changes to the Terms and Conditions and updates to the Portals. Compatibility

6.1 ASPI may occasionally amend the Terms and Conditions for valid reasons, such as adding further services, improving existing functions or features, or adding new functions or features to the App, the current Cashback service, or any services that may be offered in the future; implementing scientific and technological advancements; making reasonable technical adjustments to the App, the Cashback service and ensuring its availability or security, or for legal or regulatory reasons.

6.2 In the event of changes to the Terms and Conditions, ASPI will notify you in advance as appropriate: for example, by displaying a visible notice on the Portals, by seeking your consent in connection with the service requested, or by sending you an email. By continuing to use the Portals and the service after the Terms and Conditions have been amended, you are deemed to have accepted them, therefore please read any such communications carefully. Please note that, should you wish to discontinue using the Portals and/or the Cashback service offered via the Portals under the new version of the Terms and Conditions, you may delete your account at any time by accessing the “Profile” section of the Portals. Deleting your account will automatically prevent you from continuing to use the Portals to access the Cashback service and any other cashback schemes on offer. For information on the implications for refunds in the event of a request to delete your data, please refer to the last sentence in Article 8.4.

6.3 The App is currently available for Android and iOS. The requirements for the App to run on these two systems (and on any additional systems to which we may decide to extend the App’s availability) may change, in which case, if you wish to continue using the App, you may be required to update it. It is also understood that, should you not wish to update the App, you may uninstall it from your mobile device at any time and delete your account by accessing the “Profile” section of the Portals (see also Article 4 of these Terms and Conditions). For information on the implications for refunds in the event of a request to delete your data, please refer to the last sentence in Article 8.4.

7. Code of Conduct

You agree to use the Portals, the service provided therein and its other features for lawful purposes and in accordance with these Terms and Conditions. In particular, you agree:

• at the time of registration on the Portals or at a later date, whenever requested, to provide ASPI with only personal data and/or information relating to yourself and/or the company you represent that is true, accurate, complete, up to date and correct;
• to keep your personal data and/or information relating to yourself, the company you represent and the vehicle of which you are the owner or assignee up to date, complete, accurate and truthful at all times, and to promptly notify ASPI of any changes to such information via the “Profile” section of the Portals;
• to register as a Company only if you are an authorised representative of the company and are authorised to register it on the Portals;
• to keep your login credentials for the Portals confidential;
• ASPI holds you responsible for all activities carried out on the Portals using your login details;
• not to claim for refunds via payment receipt services for payments you have not made, or by authorising number plate recognition for vehicles of which you are not the owner or assignee, or which do not belong to you in any way;
• not to misuse the service, i.e. to use it improperly or in any way contrary to these Terms and Conditions and/or the law (including the Highway Code), including any services that may be offered in the future via the Portals, for the purpose of obtaining undue financial gain or advantage;
• not to interfere with or disrupt the service provided via the App in any way: by tampering with it, or by breaching it or attempting to test, examine or probe the vulnerabilities of the App and the systems used by ASPI to provide the Cashback service, the network or any other security, protection or authentication component provided by ASPI;
• not to use the Portals, the Cashback service offered via the App or any of its other features to carry out any acts that could damage ASPI’s image or reputation or cause any other damage or loss to ASPI; and
• not to engage in any activities that are not permitted under the Terms and Conditions in force at any given time.

8. Limitation of liability

8.1 ASPI makes every effort to ensure that the data and information presented on the Portals and in the sections relating to services are accurate and do not contain any false, incorrect or out-of-date information. However, ASPI is not liable for the accuracy, truthfulness or completeness of (i) the personal data and/or other information provided upon registering on the Portals or at a later date; and (ii) any personal data and/or information that may be provided to it by third parties, without prejudice to its liability for wilful misconduct and gross negligence, and in the cases provided for by law.

8.2 Similarly, ASPI is not liable for any damage resulting from the inaccessibility of the Portals and/or the Cashback service due to or arising from (i) errors, omissions, service interruptions, deletion of content or network-related issues managed by third parties, including mobile and internet service providers and suppliers of electronic devices used by you to access the Portals and the Cashback service offered therein; (ii) unauthorised use of your login credentials for the Portals by third parties with whom you have shared such credentials, including any unauthorised changes to your personal data and/or login credentials; (iii) faults in the electronic devices you use to access the Portals and the Cashback service offered thereon; (iv) unauthorised data processing resulting from your use of data where you are not the data subject, for example the number plate of a vehicle of which you are not the owner or assignee and journeys recorded via the recognition of such number plate; (v) your use of the Portals and/or the service offered via the Portals that contravenes these Terms and Conditions or the law - including the Highway Code - without prejudice to its liability for wilful misconduct and gross negligence, and in the cases provided for by law.

8.3 Nothing in these Terms and Conditions has the effect of limiting ASPI’s liability in the event of total or partial non-performance, or improper performance, of obligations that are essential to the provision of the current service and any additional services that may be offered in the future, unless such failure is due to force majeure or unforeseeable circumstances, or to any other cause not reasonably foreseeable or beyond ASPI’s reasonable control.

8.4 Notwithstanding the foregoing, should you encounter any problems or be dissatisfied with the way the Portals operate and/or the Cashback service offered therein, your sole and exclusive remedy is to cease using the Cashback service offered therein and/or to access the “Profile” section of the Portals and delete your account (resulting in the deletion of your account; see also Article 4 of these Terms and Conditions). It is understood that, in the event of your account being deleted by accessing the “Profile” section of the Portals or by sending an express request for the deletion of your data to ASPI’s DPO, any toll refund(s) requested via the Cashback service prior to the request for data deletion can no longer be paid to you due to the fact that, as described in Articles 5.2 and 5.3 above, ASPI and the Group’s subsidiaries require, including through ASPI itself, certain minimum user data in order to process the refund. Therefore, if you request the erasure of your data via ASPI’s DPO, you agree to waive any refunds already requested via the Portals and not yet paid out by ASPI or by the Group’s concessionary companies. Notwithstanding the above, we would also like to remind you that deleting your data will mean you will no longer be able to use the Cashback service. Please also note that deleting your account from the Website will result in the automatic deletion of your account on the App, and vice versa.

9. Intellectual property rights

9.1 All content on the Portals including, by way of example, images, photographs, music, sounds, videos, documents, drawings, trademarks and any other material published on the Portals, is protected by copyright and other intellectual and industrial property rights held by ASPI or the relevant third-party owner. The reproduction, in whole or in part, of the App, the Website and their content in any form is not permitted without the written consent of ASPI or the relevant third-party owner.

9.2 To use the Cashback service, you must use the software made available by ASPI via the App under a non-exclusive, temporary licence, granted for the period strictly necessary to carry out the relevant transactions.

9.3 ASPI is the sole owner of the “Muovy Cashback” trademark, the “Autostrade per l’Italia” trademark, and any other mark that includes the term “Muovy Cashback”. You are therefore not authorised to use these trademarks without the consent of ASPI or any other owner of the trademarks published on the Portals. Any unlawful or unauthorised use of these trademarks is prohibited and may result in serious legal consequences.

9.4 You are not authorised to modify and/or copy the Portals, nor are you permitted to extract the App’s source code, translate the Portals and their content into other languages, or create derivative works.

10. Third-Party Websites, Apps and Devices

The App may incorporate or otherwise interact with third-party applications, websites and devices (“Third-Party Websites, Applications and Devices”) in order to provide you with the services offered via the App. Third-party websites, Apps and devices may be governed by their own terms and conditions of use and privacy policies. Your use of third-party websites, Apps and devices will therefore be governed by and subject to those third-party terms and conditions of use and privacy policies. By accepting these Terms and Conditions, you acknowledge and agree that ASPI will not be liable for the operation, features or content of Third-Party Websites, Applications and Devices, nor for any commercial transactions you enter into with the provider of such Third-Party Websites, Applications and Devices. You further declare that you understand and accept that ASPI does not guarantee the current or future compatibility of third-party websites, applications and devices with the App and/or the services offered therein.

11. Indemnity

You hereby agree to indemnify and hold harmless ASPI and the Group’s concessionary companies from and against any and all claims, losses and expenses of any kind (including reasonable legal fees and costs) arising out of or in connection with (i) your breach of the Terms and Conditions in force from time to time; (ii) your misuse of the Portals and/or the Cashback service offered therein; (iii) your use of data of which you are not the owner, such as the number plate of a vehicle of which you are not the owner or assignee and the journeys recorded by recognition of such number plate; (iv) your breach of the law, including the Highway Code, or of the rights of third parties.

12. Applicable Law and Jurisdiction

These Terms and Conditions for the Portals are governed by Italian law. Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or validity, will be referred to the competent court in accordance with the general rules laid down in this regard by the Italian Code of Civil Procedure, except where you use the Portals and/or the Cashback service offered therein in your capacity as a “consumer”, as defined in Article 18(a) of the Consumer Code, or for purposes that do not fall within the scope of your commercial, industrial, craft or professional activities. In the latter case, jurisdiction will lie with the courts in the area where you are resident or domiciled.

13. Various

13.1 Unless otherwise provided for in the Terms and Conditions in force from time to time, the nullity, invalidity or unenforceability of any provision, for any reason and to any extent, will not render the remaining provisions of the Terms and Conditions null and void, invalid or unenforceable. They will therefore remain in force.

13.2 Any failure on the part of ASPI to take action in response to your breach of these Terms and Conditions or of any applicable law will not constitute a waiver of ASPI’s rights in this regard.

14. Contact and Support

If you have any questions about the Website, the App and/or the services offered therein, please contact Customer Care by accessing the relevant section of the Portals or by calling the Single Number 803 111.

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