Accessibility for people with reduced mobility

Assistance to people with disabilities and reduced mobility

Autostrade per l'Italia guarantees a quality service to all its customers, while fully respecting the rights of people with disabilities and with reduced mobility, by ensuring accessible and adequate services in all the Areas it manages, and striving to constantly updating the information provided on its digital channels, available also through mobile devices.

In particular, in compliance with the obligations set out in Resolution 132/2024 Autostrade per l'Italia undertakes to provide an adequate number of accessible car parks and restrooms at the Service Stations within the network it manages, in collaboration with the service operators.

To ensure the information about dedicated services are easy to access, Autostrade per l’Italia has activated a specific telephone assistance by providing the option 8 of the Single Number 803.111.

All service areas have restrooms and parking spaces reserved to people with reduced mobility.

Explore the service areas Temporary interruption of services
A1 Napoli - Milano
Castelfranco Est
Km 177,300
2
Parking for people with disabilities and reduced mobility
A1 Milano - Napoli
Calvetro Ovest
Km 153,300
4
Parking for people with disabilities and reduced mobility
A1 Milano - Napoli
Crostolo Ovest
Km 135,400
2
Parking for people with disabilities and reduced mobility
A1 Milano - Napoli
Castelfranco Ovest
Km 177,300
1
Parking for people with disabilities and reduced mobility
A23 Tarvisio - Palmanova
Cormor Ovest
Km 33,600
1
Parking for people with disabilities and reduced mobility
A13 Bologna - Padova
Quattro Vie Est
Km 50,700
1
Parking for people with disabilities and reduced mobility
A1 Napoli Milano
Crostolo Est
Km 132,500
3
Parking for people with disabilities and reduced mobility
A14 Taranto - Bologna
San Lorenzo Est
Km 441,00
2
Parking for people with disabilities and reduced mobility
A23 Palmanova - Tarvisio
Cormor Est
Km 34,900
2
Parking for people with disabilities and reduced mobility
A23 Palmanova - Tarvisio
La Foresta Est
Km 97,800
1
Parking for people with disabilities and reduced mobility
A23 Tarvisio - Palmanova
Carnia Ovest
Km 64,500
2
Parking for people with disabilities and reduced mobility
A23 Palmanova - Tarvisio
Campiolo Est
Km 67,600
2
Parking for people with disabilities and reduced mobility

people with disabilities and reduced mobility COMPENSATION

If the information provided on our website does not comply with the services actually provided in parking and service areas, people with disabilities and reduced mobility shall be entitled to compensation (both drivers and passengers) for the following services:

  1. Dedicated people with disabilities and reduced mobility parking spaces
  2. Dedicated people with disabilities and reduced mobility restrooms
  3. Inefficiencies or faults preventing people with disabilities and reduced mobility from accessing services (e.g. ramp, stair lift, lift, etc.)

A people with disabilities and reduced mobility is defined as any person with reduced mobility, due to a physical, mental, sensory or locomotor disability, whether permanent or temporary, such as, but not limited to:

  • Wheelchair users;
  • People with obvious walking difficulties;
  • People with visual impairments;
  • People with hearing impairments;
  • People with severe cognitive disabilities.

In the event of information discrepancies between the information provided in the "people with disabilities and reduced mobility Accessibility" section of our website and the actual conditions of accessibility and usability of the services offered in parking or service areas, the user may submit a complaint via the complaints webform by selecting the 'Accessibility of services for people with disabilities and reduced mobility' item.

In addition to the mandatory fields, you must add, to the item "additional attachments”:

  • Self-certification of people with disabilities and reduced mobility status, specifying whether you are the driver or passenger (to be included in the annexes).
  • Any evidence of the disruption (e.g. photographs - to be included in the annexes).

Autostrade per l'Italia reserves the right to request additional information in the course of the investigation.

Compensation regarding a mere information mismatch amounts to € 7.00 (a value comparable to the average annual toll processed on transits carried out on the entire national network in 2024), for each claim made and found to be true through checks on the actual information mismatch, carried out within the following 30 days from the report. It is provided ad personam to the people with disabilities and reduced mobility user, whether they are a driver or a passenger.

Go to complaints webform