FAQ

If a toll due (Article 176(11) of the Italian Highway Code) is not paid, in whole or in part, an unpaid toll ticket (transit certificate/receipt) is issued. This ticket shows the ticket number, vehicle data (licence plate and class), transit data (date, time, exit tollbooth and entry tollbooth, where available), and the amount to be paid, along with the payment methods available.

Late payment reminder letters (formal notices) are notices sent to the address of the vehicle owner, as resulting from registration under the Italian Vehicle Registration Agency, for which an unpaid toll ticket has been issued and has not been settled within 15 days after transit. The amount to be paid includes the toll amount (unchanged) plus the assessment charges, as provided for in Article 176(11-bis) of the Italian Highway Code.

An unpaid toll ticket can be paid without further fees within 15 days from the date of issue. After this period, the amount will be increased by the administration fees (Article 176(11-bis), Italian Highway Code). Failure to pay the amount due will result in the enforced recovery of the debt, with consequent increase in the costs to be borne by the debtor (Article 373, Italian Highway Code). Moreover, the documentation proving the failure to pay may be forwarded to the Traffic Police for consequent imposition of the administrative fees set out in Article 176(21) of the Italian Highway Code, which provides for a surcharge between € 87.00 and € 344.00 and 2 penalty points on the driving licence of the actual offender, as well as Article 176(17) of the Italian Highway Code, which provides for a surcharge between € 430.00 and € 1,731.00.

On the website, you can pay an unpaid toll ticket issued by the following Motorway Concessionaires:

• Autostrade per l'Italia S.p.A.
• Società Autostrade Tirrenica S.p.A.
• Raccordo Autostradale Valle D'Aosta S.p.A.
• Tangenziale di Napoli S.p.A.

Youverse S.p.A. is Autostrade per l'Italia Group service company, previously known as EssediEsse, which, since 2003, deals also with toll collection and customer support, among other services.

You can pay an unpaid toll ticket in the following ways:

• On the Autostrade per l'Italia App, at no additional cost, by credit, debit or prepaid card
• In the Customer Services - Unpaid Toll section of www.autostrade.it/en, without having to register, and at no additional transaction cost
• In one of the 40,000 Mooney points (coffee shops, tobacco shops, news-stands) nationwide (for information and costs, visit www.mooney.it), by communicating the unpaid toll ticket number

To ensure that tolls are charged correctly, it is essential that the vehicle's licence plate is always up-to-date in the electronic toll collection contract. In the event of a toll collection device or tollbooth malfunction, the system reads the licence plate via camera, and if the “new licence plate” does not match the device, the amount cannot be charged on the vehicle owner’s device. For further info on how to update your data, contact the electronic toll collection contract operator.

If you receive a payment reminder letter, and you believe to have already settled the unpaid toll, please make sure that the unpaid toll number mentioned in the payment reminder letter matches the number on your payment receipt. If they do not match, you must settle the unpaid toll. Otherwise, you can prove to have settled the unpaid toll through the dedicated Unpaid Toll Support form, by selecting the option "Declare that a toll has already been paid".

To get a summary of the unpaid toll tickets concerning one or more vehicles registered in your name, you can send a request through the dedicated Unpaid Toll Support form, by selecting the option "Check for unpaid tolls with your license plate".

To request the vehicle subject to an unpaid toll ticket to be verified, you can send a request through the dedicated Unpaid Toll Support form, by selecting the option "Request an Unpaid Toll to be verified".

If you have the number of an Unpaid Toll Ticket or a payment reminder letter, you can call 803.111 and select option 3. The operating hours are available on the Call Us page. If you do not have the number of the Unpaid Toll Ticket/payment reminder letter, you can contact the general info WhatsApp service at +39 0558883600, or you can reach us at the link Unpaid Toll Support.

If you were not the vehicle’s owner on the date of transit, you can send a copy of the deed of sale with details of the notarial deed or the certificate of transcription at the Italian Vehicle Registration Agency, through the dedicated Unpaid Toll Support form, by selecting the option "Report a change of vehicle ownership, loss of possession or leased vehicle" **.

If, on the date of transit, the vehicle owned by you had been leased, pursuant to Article 196 of the Italian Highway Code, you may notify the details of the lessee, accompanied by a copy of the lease agreement, from the dedicated Unpaid Toll Service form, by selecting the option "Report a change of vehicle ownership, loss of possession or leased vehicle".

If, on the date of transit, the vehicle owned by you had been stolen or lost, you can send a copy of the complaint filed with the competent authorities, using the dedicated Unpaid Toll Support form, by selecting the option "Report a change of vehicle ownership, loss of possession or leased vehicle” **.

Exempt vehicle
For vehicles exempted from toll payment (Article 373(2) of the Italian Highway Code), the exemption status can be certified by sending a specific request through the dedicated Unpaid Toll Support form, by selecting the option “Notify transits carried out by a vehicle exempted by law”.

Persona esente
Nel caso di persona esentata dal pagamento del pedaggio (ai sensi dell'art. 373 comma 2 del C.d.S.) può certificare la propria titolarità al diritto all'esenzione inviando apposita richiesta attraverso il Form dedicato Assistenza mancato pagamento selezionando la scelta “Comunicare Transiti effettuati da Esenti a norma di legge".

If you were travelling on an emergency vehicle and do not have an unpaid toll ticket, you can pay the toll by filling in the webform. Alternatively, you can send an e-mail to info@autostrade.it, specifying the nature of your request. Please remember this is only possible for sections managed by Autostrade per l'Italia.

If you were not able to pay for the transit and do not have the Unpaid Toll Ticket (RMPP) number available, you can fill in the webform. Alternatively, you can send an e-mail to info@autostrade.it, specifying the nature of your request.
Please remember this is only possible for sections managed by Autostrade per l'Italia.