Safety / Safety Measures, Technologies and Tools

Autostrade per l’Italia has always been engaged in developing technology and improving safety standards

Safety Measures, Technologies and Tools

Customer safety is paramount for Autostrade per l'Italia. Autostrade per l'Italia has developed a broad and targeted intervention plan to ensure that those travelling through the network do so safely:


The 1,900 gaps in the central reservation between the lanes were closed and replaced with mobile structures so that they can be opened in the event of emergencies.

Point with a higher than average accident rate (PHAA)

Autostrade per l'Italia performs an accident rate analysis for each 1-km highway strip and listing the number of accidents recorded in the current year and comparing it with the number of accidents recorded previous years. A PHAA is a km strip in which a higher than average number of accidents are recorded.

Anti-climb fencing

Central anti-climb fencing has been installed on all viaducts with separate lanes (around 300 km), which has eliminated accidental deaths.

Signage to prevent wrong way driving

266 highway network junctions have road markings consisting of directional arrows at points where motorists could incorrectly assess travel direction. At highway entrances (toll booths, service areas and car parks) there are also 1,000 deterrent signs with photometric and dimensional warnings to prevent motorists entering the highway in the wrong direction.

Hard shoulder signage

Special signs have been placed within the network to deter motorists from using hard shoulders as lay-bys. As regards prolonged parking on a hard shoulder in the event of an emergency, road markings indicate the most appropriate areas for parking the vehicle.

Supplementary roadwork signage

To improve traffic safety around highway road works and to reduce operator risks, Autostrade per l'Italia has added a series of supplementary measures in respect of the standards envisaged by current legislation.

Crash cushions

Autostrade per l'Italia is equipped with crash cushions (which are supplementary in respect of current regulations), to be used as additional protection for slow-moving works on the transit lanes. Thirty crash cushions are currently in use across the entire network

Emergency telephone

Motorists travelling on the highway are never alone: emergency telephones located along the hard shoulder, at approximately 2-km intervals, mean that the Italian Traffic Police and emergency service personnel are never far away.
Motorists can use emergency telephones to call for breakdown and/or medical assistance by pressing the appropriate button.
The assistance request, linked to kilometric location from the call was made, is received by the competent regional radio room competent (Radio Information Centre).
GSM technology allows the Radio Information Centre operator to contact the motorist on speaker phone to obtain information on the type of assistance vehicles to send and, in the event of vehicle breakdown, on any preference the motorist may have as to the breakdown assistance company to be contacted. While waiting for assistance to arrive, motorists are asked to stay close to the emergency telephone. Here they will always be visible, even in the event of fog and at night, as the emergency telephone emits a flashing light that is activated when a call is made for emergency medical assistance.

Breakdown assistance

On conclusion of the A391 highway breakdown service procedure in 2007, though which the Antitrust Authority and the market had grouped , amongst others, Autostrade per l'Italia undertakings (aimed at reformulating the service provided with a view to ensuring maximum participation in operator selection procedures, optimising end user service costs and improving the quality thereof), the contracts awarded to the 3 organisations that had guaranteed the highway service to date, ACI Global, Europ Assistance VAI and ESA Euro Service Assistance, and AXA Assistance, which joined the others on 03.11.2010, were extended until 30.09.2014.
The antitrust authority's final decision subject is subject to administrative dispute. Following the of the Regional Administrative Court of Latium, which partially upheld the appeal lodged by ACI GLOBAL S.p.A. and EUROP ASSISTANCE VAI S.p.A. , the judgement is currently pending before the Council of State, which has been called to rule on the findings of the judge of first instance.
For more information on the commitments undertaken, the full wording of the commitments submitted by Autostrade per l'Italia Spa, Strada dei Parchi Spa and Società Autostrada Tirrenica Spa can be consulted and printed.
Breakdown assistance numbers are listed below.

Breakdown assistance
If experiencing vehicle problems, motorists travelling on the highway network managed by Autostrade per l'Italia should contact the following breakdown assistance numbers.


Breakdown number

ACI Global (intera rete Autostrade per l'Italia)       803-116
Europ Assistance Vai  (intera rete Autostrade per l'Italia)       803-803
ESA for the following highway stretches only:
A1 Fabro-Napoli     800-584.811
A1 Roma nord and sud intersection     800-584.811
A12 Roma-Civitavecchia     800-584.811
A16 Napoli-Lacedonia     800-584.811
A30 Caserta-Salerno     800-584.811
AXA for the following highway stretches only
A1 Ceprano-Napoli     800-111.911
A16 Napoli-Lacedonia     800-111.911
A30 Caserta-Salerno     800-111.911