FAQ
What services are there in Muovy Cashback App?
Toll Cashback.
What is the profile?
Profile is the Section of the Muovy Cashback App and Cashback portal at www.autostrade.it.
Does it cost money to create an account to the app and to the www.autostrade.it cashback portal?
No, registration is completely free of charge.
I no longer remember the password for the Cashback app and portal, how do I log in?
You can set a new password by clicking on the link "Forgot your password?" and entering the e-mail address you used to create your account. We will send you an e-mail with instructions on how to set a new password. The link will be valid for 24 hours and can only be used once.
I have changed the electronic toll device or the registration number of my vehicle, what should I do?
In order to be eligible for refunds, data on the Muovy Cashback App or on the Cashback portal at www.autostrade.it must be updated. The details of your electronic toll device (OBU or PAN) or your licence plate may be updated in the Profile section.
How do I add a new electronic toll device?
To add a new electronic toll collection device (OBU or PAN) simply go to the "Profile" section "My devices" and "Add new device" on the Muovy Cashback App or the Cashback Portal. You will need to take a photo or upload an invoice from the electronic toll collection operator to enter your device details. Once a device has been added, following verification by the Muovy Team, all trips on the Autostrade per l'Italia network will automatically be displayed, with evidence of those for which you are entitled to a refund.
Where can I find the code for my electronic toll device (OBU or PAN)?
The code of the electronic toll device (OBU or PAN) is available on the invoice sent by the electronic toll operator.
How many electronic toll collection devices can I register?
A maximum of 10 electronic toll collection devices can be registered, depending on the number of devices provided by the service provider in accordance with the service contract signed with the provider. If you wish to register more devices, you may contact the Muovy Team via the Support section.