Autostrade per l'Italia

Information and support

Tolls / Unpaid tolls / Information and support

Information and support

Unpaid toll statements can be paid without additional charges within 15 days of the date of issue.

For further information, please use one of the following methods to contact Customer Services in charge of managing non-payment statements


(from Monday to Friday: 09.00-17.00)


Video surveillance systems

Information pursuant to art. 13 of European Regulation 2016/679 and to national legislation

The toll booths of Autostrade per l'Italia are equipped with a camera system that automatically records the license plate of transiting vehicles in the event of failure to pay a toll, lack of a ticket or the improper use of toll stations with respect to the relevant ticket in order to carry out the civil, administrative and/or criminal proceedings envisaged under art. 176 of Italian Legislative Decree 285/1992. The pictures of the license plate can only be viewed by the personnel in charge of processing and are stored for the purposes of the collection of the toll and the definition of the proceedings in the event of offences.

The processing of data on the license plate, which is of the common type, and toll collection is carried out pursuant to the provisions of the law.

The pictures of the license plate shall be preserved solely for the time required for the purposes for which they are taken, in compliance with the Minimisation principle under art. 5.1. c) of European Regulation 2016/679, and shall be processed only by persons entitled by the Controller.

The abovementioned data shall be disclosed to third parties (parent/subsidiary companies or third-party companies) required to treat the data for the abovementioned purposes. Said third parties shall be appointed as "processors" for the mentioned purposes; in no case shall said data be disseminated.

The concerned party can exercise the rights under arts. 15-22 of European Regulation 2016/679 by means of an informal request forwarded to the Data Protection Officer at the following PEC e-mail address:, also by use of specially appointed third parties.

The Controller of the database is Autostrade per l'Italia S.p.A., with registered office in Rome, via A. Bergamini, 50.

The Data Protection Officer of Autostrade per l'Italia S.p.A is domiciled at the registered office of Autostrade per l'Italia S.p.A.

EsseDiEsse S.p.A. is responsible for the activities related to the non-payment of tolls.

The list of the designated Managers is available at the Data Protection Officer.

Data related to the transits in case of Non Payment Report.

Notice pursuant to Art. 13 of the European Regulation No. 2016/679 and to the existing Italian legislation.

In the event that tolls are not paid, in whole or in part, a non-payment report is issued, attesting the non-payment, both in automatic and non-automatic tollgates.

Each transit receipt (Non-Payment Report) includes vehicle's details (number plate and class) and transit details (date, time, motorway tollgate exit and, if available, motorway tollgate entrance and amount to be paid).

These data feed a central database used to perform the resulting civil, administrative and criminal proceedings, where the conditions for their application, provided in Art. 176 of the Legislative Decree 285/1992m are fulfilled.

The above-mentioned data can only be examined by the personnel responsible for this procedure; they are stored for purposes related to the toll payment and, in cases of misdemeanour, to define the procedure to apply.

The processing of the abovementioned data and the toll recovery are carried out as required by law.

They are stored for no longer than the period needed to the purposes for which they were collected and in line with the principle of minimisation provided in Art. 5.1 c) of the European Regulation 2016/679 and will be exclusively processed by the personnel entrusted by the holder.  

Third parties may become aware of the data (subsidiary or parent companies involved). These companies may be entitled to process the data for the abovementioned purposes, and to that end, they may be nominated "Data controllers"; nevertheless, under no circumstances, data will be subject to disclosure.

The data provided by the Customers and those collected by the holder for the actions related to judicial and extrajudicial debt-collection will not be subject to disclosure.

This information may be communicated by Autostrade per l'Italia S.p.A. to third parties, companies and/or practices for assistance operations in debt-collection procedures related to tolls. These companies process information as Holders or Processors designated pursuant to Art. 28 of the European Regulation 2016/679.

In case the information is communicated, for the same purposes, to third parties based outside the EU, specific warranty clauses for the transfer of personal data will be used, pursuant to Art. 46 of the European Regulation 2016/679.

The enumeration of the different categories of persons to whom the data may be forwarded can be required to the Holder, using the following address

The company responsible for the data processing is Autostrade per l'Italia S.p.A., based in Rome - via A. Bergamini, 50

The Data Protection Officer of Autostrade per l'Italia S.p.A is domiciled at the registered office of Autostrade per l'Italia S.p.A.

EsseDiEsse S.p.A. is responsible for the activities related to the non-payment of tolls.

The data subject may exercise his or her rights pursuant to Articles 15-22 of the European Regulation by submitting an informal request to the following certified mail address, including through the use of authorized subjects.

The data subject shall have the right to appeal to the Personal Data Protection Authority.

The exhaustive list of all the persons designated as Processors is available at the Data Protection Officer and can be accessed by contacting the following certified mail address: