Tolls / Unpaid tolls

Unpaid tolls

Unpaid toll statements can be paid without additional charges within 15 days of the date of issue.
How to pay

Statements of unpaid toll issued by the following companies can be paid online:

 

  • Autostrade per l'Italia
  • Tangenziale di Napoli
  • Società Autostrade Meridionali
  • Raccordo Autostradale Valle d'Aosta
  • Società Autostrada Tirrenica

Payment can be made for statements of unpaid toll received directly at toll booths or issued by post in the form of a payment reminder.

It is possible to pay on-line after 24 hours from journey date.


Credit cards and prepaid cards accepted

Our online payment service is offered in collaboration with CartaSi and the following credit cards and prepaid cards can be used (subject to the card issuer's acceptance):

Visa Visa Electron Visa Postepay Maestro
Visa Visa Electron Mastercard Postepay Maestro

Transaction security is guaranteed by the Verified by VISA and Mastercard SecureCode programmes.

Autostrade per l'Italia does not apply additional fees for online transactions.

You can now also pay online statements of unpaid toll for which you have no entry ticket. In this case it is necessary to make a certified declaration of which toll gate was used to enter the highway.

 

Please remember that the self-certification form, filled in online, must be printed, signed and then resent, with an identity document, via fax to +39 055.4202505 or by post (registered mail with acknowledgement of receipt) to C.P. 2077 Firenze Succ.le 39 50123 Florence.

To proceed with online payment please read the information and click "yes" to continue

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It is possible to pay statements of unpaid toll at the over 40.000 Sisalpay points across Italy (bars, newsagents, tobacconists). As of 24 hours following journey time simply present the receipt issued at toll booths or the payment reminder letter received by post containing the Sisalpay bar code.

The service is available for amounts (including commission) of upto €999,99 in case of payment in cash and upto €1.499,99 for payments with credit card.

Payments are accepted for the following companies:

  • Autostrade per l'Italia
  • Società Autostrada Tirrenica
  • Raccordo Autostradale Valle d'Aosta

It is possible to pay by bank transfer for the following companies:

  • Autostrade per l'Italia S.p.A.
  • Società Autostrada Tirrenica S.p.A.
  • Raccordo Autostradale Valle d'Aosta
The transfer must be made to:

INTESA SANPAOLO
payable to AUTOSTRADE PER L'ITALIA S.P.A.
SWIFT: BCITITMMXXX
IBAN: IT39E0306902887100000002973
REFERENCE: VEHICLE LICENCE PLATE NUMBER AND NUMBER OF UNPAID TOLL STATEMENT

The bank account above replaces the one indicated below which will however remain active throughout 2019:

CASSA DI RISPARMIO DI FIRENZE
payable to AUTOSTRADE PER L'ITALIA S.P.A.
SWIFT: CRFIIT3FXXX
IBAN: IT79M0616002800100000000398
REFERENCE: VEHICLE LICENCE PLATE NUMBER AND NUMBER OF UNPAID TOLL STATEMENT

It is not possible to process transfers that do not specify the vehicle licence plate number and non-payment number.

For statements of unpaid toll where you have no entry ticket please remember that the self-certification form, filled in online, must be printed, signed and then resent, with an identity document, via fax to +39 055.4202505 or by post (registered mail with acknowledgement of receipt) to C.P. 2077 Firenze Succ.le 39 50123 Florence.

Payment of statements of unpaid toll can also be made at the Punto Blu outlets managed by Autostrade per l'Italia (find the nearest Punto Blu with opening times on the map) or at Telepass Self Service points which operate 24 hours a day 7 days a week. Details of where they are located can be found here.

For statements of unpaid toll where you have no entry ticket please remember that the self-certification form, filled in online, must be printed and signed.

Payment of statements of unpaid toll can also be made at one of the Autostrade per l'Italia network toll booths. This service is available only at manned gates.

For statements of unpaid toll where you have no entry ticket please remember that the self-certification form, must be filled in online, printed, signed and then sent, with copy of an identity document, via fax to +39 055.4202505 or by post (registered mail with acknowledgement of receipt) to C.P. 2077 Firenze Succ.le 39 50123 Florence. Alternatively you can certify entry during payment online.

Payment of unpaid toll can also be made at all post offices, by paying the amount due to Autostrade per l'Italia, account number 371500, indicating the vehicle licence plate number and the non-payment number.

It is not possible to correctly process payments that do not specify the vehicle licence plate number and the number of the statement of unpaid toll.

For statements of unpaid toll where you have no entry ticket please remember that the self-certification form, must be filled in online, printed, signed and then sent, with copy of an identity document, via fax to +39 055.4202505 or by post (registered mail with acknowledgement of receipt) to C.P. 2077 Firenze Succ.le 39 50123 Florence.

Alternatively you can certify entry during payment online.

Il modulo di autocertificazione, debitamente compilato e firmato, potrà essere:

  • inviato a EssediEsse Spa, società del Gruppo Autostrade delegata all'attività di recupero crediti da pedaggio, via posta ordinaria alla C.P. 2077 Firenze Succ.le 39 50123 Firenze, oppure via FAX al numero 055.4202505. EssediEsse SpA provvederà ad inviare un bollettino di pagamento con importo del pedaggio ricalcolato dal casello di entrata dichiarato.
  • riconsegnato direttamente ad uno dei Punto Blu delle Società concessionarie sopraindicate, pagando contestualmente il pedaggio dal casello dichiarato.

Si ricorda che le società del gruppo, limitatamente ai rapporti di mancato pagamento emessi sulla rete di propria competenza, accettano un'autocertificazione (ai sensi del DPR 445/2000) del casello di ingresso riservandosi tuttavia di effettuare successivi controlli sulla veridicità di quanto dichiarato.

What is an unpaid toll?

When a toll is unpaid, either wholly or in part, a printout confirming non-payment will be issued in both manned and automatic lanes.
Each printout (statement of unpaid toll) contains vehicle data (class and licence plate number), journey data (date, time, exit toll gate and, where available, the entry toll gate) and the amount to be paid.

Terms of payment

The unpaid toll can be paid without additional charges within 15 days of the date of issue. Following this period, administration fees (Art. 176/11 bis of the Highways Code) will be added to the amount payable.

Company personnel may be present in relevant areas (such as service areas, toll stations) and/or in areas external to the highway network (ports, interports, customs) to supply information to users on amounts due and to assist in the payment of "statements of unpaid toll".

If the amount owed is still not paid, debt recovery services will be activated.
This will result in additional charges for the debtor (Art. 373 Highways Regulations). In this case, moreover, the relative documentation may be forwarded to the Italian Highway Police for administrative sanctions for not paying the due toll, as per article 176, comma 11 and 21, of the Italian Highway Code. The amount due varies from € 87,00 to € 345,00 and 2 points may be removed from the transgressor's driving license.

Information

For further information, please use one of the following methods to contact Customer Services in charge of managing non-payment statements

Webform

+39.055.42.10.452
(from Monday to Friday: 09.00-17.00)

+39.055.42.02.505

Video surveillance systems

Information pursuant to art. 13 of European Regulation 2016/679 and to national legislation

The toll booths of Autostrade per l'Italia are equipped with a camera system that automatically records the license plate of transiting vehicles in the event of failure to pay a toll, lack of a ticket or the improper use of toll stations with respect to the relevant ticket in order to carry out the civil, administrative and/or criminal proceedings envisaged under art. 176 of Italian Legislative Decree 285/1992. The pictures of the license plate can only be viewed by the personnel in charge of processing and are stored for the purposes of the collection of the toll and the definition of the proceedings in the event of offences.

The processing of data on the license plate, which is of the common type, and toll collection is carried out pursuant to the provisions of the law.

The pictures of the license plate shall be preserved solely for the time required for the purposes for which they are taken, in compliance with the Minimisation principle under art. 5.1. c) of European Regulation 2016/679, and shall be processed only by persons entitled by the Controller.

The abovementioned data shall be disclosed to third parties (parent/subsidiary companies or third-party companies) required to treat the data for the abovementioned purposes. Said third parties shall be appointed as "processors" for the mentioned purposes; in no case shall said data be disseminated.

The concerned party can exercise the rights under arts. 15-22 of European Regulation 2016/679 by means of an informal request forwarded to the Data Protection Officer at the following PEC e-mail address: dpo@pec.autostrade.it, also by use of specially appointed third parties.

The Controller of the database is Autostrade per l'Italia S.p.A., with registered office in Rome, via A. Bergamini, 50.

The Data Protection Officer of Autostrade per l'Italia S.p.A is domiciled at the registered office of Autostrade per l'Italia S.p.A.

EsseDiEsse S.p.A. is responsible for the activities related to the non-payment of tolls.

The list of the designated Managers is available at the Data Protection Officer.

Data related to the transits in case of Non Payment Report.

Notice pursuant to Art. 13 of the European Regulation No. 2016/679 and to the existing Italian legislation.

In the event that tolls are not paid, in whole or in part, a non-payment report is issued, attesting the non-payment, both in automatic and non-automatic tollgates.

Each transit receipt (Non-Payment Report) includes vehicle's details (number plate and class) and transit details (date, time, motorway tollgate exit and, if available, motorway tollgate entrance and amount to be paid).

These data feed a central database used to perform the resulting civil, administrative and criminal proceedings, where the conditions for their application, provided in Art. 176 of the Legislative Decree 285/1992m are fulfilled.

The above-mentioned data can only be examined by the personnel responsible for this procedure; they are stored for purposes related to the toll payment and, in cases of misdemeanour, to define the procedure to apply.

The processing of the abovementioned data and the toll recovery are carried out as required by law.

They are stored for no longer than the period needed to the purposes for which they were collected and in line with the principle of minimisation provided in Art. 5.1 c) of the European Regulation 2016/679 and will be exclusively processed by the personnel entrusted by the holder.  

Third parties may become aware of the data (subsidiary or parent companies involved). These companies may be entitled to process the data for the abovementioned purposes, and to that end, they may be nominated "Data controllers"; nevertheless, under no circumstances, data will be subject to disclosure.

The data provided by the Customers and those collected by the holder for the actions related to judicial and extrajudicial debt-collection will not be subject to disclosure.

This information may be communicated by Autostrade per l'Italia S.p.A. to third parties, companies and/or practices for assistance operations in debt-collection procedures related to tolls. These companies process information as Holders or Processors designated pursuant to Art. 28 of the European Regulation 2016/679.

In case the information is communicated, for the same purposes, to third parties based outside the EU, specific warranty clauses for the transfer of personal data will be used, pursuant to Art. 46 of the European Regulation 2016/679.

The enumeration of the different categories of persons to whom the data may be forwarded can be required to the Holder, using the following address dpo@pec.autostrade.it.

The company responsible for the data processing is Autostrade per l'Italia S.p.A., based in Rome - via A. Bergamini, 50

The Data Protection Officer of Autostrade per l'Italia S.p.A is domiciled at the registered office of Autostrade per l'Italia S.p.A.

EsseDiEsse S.p.A. is responsible for the activities related to the non-payment of tolls.

The data subject may exercise his or her rights pursuant to Articles 15-22 of the European Regulation by submitting an informal request to the following certified mail address dpo@pec.autostrade.it, including through the use of authorized subjects.

The data subject shall have the right to appeal to the Personal Data Protection Authority.

The exhaustive list of all the persons designated as Processors is available at the Data Protection Officer and can be accessed by contacting the following certified mail address: dpo@pec.autostrade.it.

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