Home

Info
INFO@AUTOSTRADE.IT

INFO@AUTOSTRADE.IT

To report a problem on our network, send information requests, or share suggestions on the services and products of the Company, please send a message to the dedicated email address.

In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address info@autostrade.it.

reclami
RECLAMI@AUTOSTRADE.IT

RECLAMI@AUTOSTRADE.IT

A dedicated email address is available to make a complaint against the Company.

In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address reclami@autostrade.it.

Call center
CALL CENTER VIABILITÀ

MOBILITY CALL CENTER

#180 hotlines to keep the users updated on our network mobility.

Operatore call center
840-04.21.21
24/7
SDS
Help desk Mancati Pagamenti

MISSED PAYMENTS - HELP DESK

For information and support related to missed toll payments, please contact EsseDiEsse SpA - the Company of the ASPI Group in charge of toll debt collection - by using one of the following methods:

  • call center 0554210452 Monday to Friday - from 9 am to 5 pm
  • online - please fill the webform
rimborsi
RICHIESTA DI RIMBORSI

HOW TO APPLY FOR A REFUND

The users who wish to apply for a refund may fill the web form according to the cases indicated in the form.

risarcimenti
RICHIESTA RISARCIMENTO DANNI

HOW TO CLAIM COMPENSATION FOR DAMAGE

The users who wish to claim compensation for damage in connection with Autostrade per l'Italia network and who reasonably believe that the concessionaire is liable for damage may send a damage compensation request by certified mail (PEC) or registered letter to the following addresses:

Autostrade per l'Italia
ICM- Ufficio gestione Sinistri (Claim Management Office)
via A. Bergamini, 50
00159 Rome

Telephone
+39 06/43634601
Mon-Fri - from 10 am to 1 pm
Tue/Wed/Thu from 2.15 pm to 4:30 pm

autostradeperlitalia@pec.autostrade.it

Conciliazione
CONCILIAZIONE

SETTLEMENT

Autostrade per l'Italia and the Consumers Associations Adoc, Adiconsum, Adusbef, Codacons, FederConsumatori and U.Di.Con jointly established a settlement procedure to resolve certain litigations outside of court.

LEARN MORE