Autostrade per l'Italia
Autostrade per l'Italia

Customer care

Call center
CALL CENTER VIABILITÀ
Muovy

SINGLE NUMBER

Complimentary service

Operatore call center
803.111
The main information on the various services is available 24/7.

Operators' hours vary according to the services

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RECEIVE SUPPORT ON

INFO ON VIABILITY

CASHBACK

NON-PAYMENT OF TOLL

PASSIVE AND ACTIVE CLAIMS

ASSISTANCE IN USING THE APP AND THE MUOVY SECTION OF THE SITE

ELECTRONIC TOLLS

VIACARD

Info
INFO@AUTOSTRADE.IT

INFO@AUTOSTRADE.IT

To report a problem on our network, send information requests, or share suggestions on the services and products of the Company, please send a message to the dedicated email address.

In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address info@autostrade.it.

reclami
RECLAMI@AUTOSTRADE.IT

RECLAMI@AUTOSTRADE.IT

A dedicated email address is available to make a complaint against the Company.

In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address reclami@autostrade.it.

HOW TO CLAIM COMPENSATION FOR DAMAGE

The users who wish to claim compensation for damage in connection with Autostrade per l'Italia network and who reasonably believe that the concessionaire is liable for damage may send a damage compensation request by certified mail (PEC) or registered letter to the following addresses:

Autostrade per l'Italia
ICM- Ufficio gestione Sinistri (Claim Management Office)
via A. Bergamini, 50
00159 Rome

Telephone
+39 06/43634601
Mon-Fri - from 10 am to 1 pm
Tue/Wed/Thu from 2.15 pm to 4:30 pm

autostradeperlitalia@pec.autostrade.it

risarcimenti
RICHIESTA RISARCIMENTO DANNI
Conciliazione
CONCILIAZIONE

SETTLEMENT

Autostrade per l'Italia and the Consumers Associations Adoc, Adiconsum, Adusbef, Codacons, FederConsumatori, U.Di.Con and UNC jointly established a settlement procedure to resolve certain litigations outside of court.

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