INFO@AUTOSTRADE.IT
To report a problem on our network, send information requests, or share suggestions on the services and products of the Company, please send a message to the dedicated email address.
In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address info@autostrade.it.
RECLAMI@AUTOSTRADE.IT
A dedicated email address is available to make a complaint against the Company.
In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address reclami@autostrade.it.
MOBILITY CALL CENTER
#180 hotlines to keep the users updated on our network mobility.
MISSED PAYMENTS - HELP DESK
For information and support related to missed toll payments, please contact EsseDiEsse SpA - the Company of the ASPI Group in charge of toll debt collection - by using one of the following methods:
- call center 0554210452 Monday to Friday - from 9 am to 5 pm
- online - please fill the webform
HOW TO APPLY FOR A REFUND
The users who wish to apply for a refund may fill the web form according to the cases indicated in the form.
HOW TO CLAIM COMPENSATION FOR DAMAGE
The users who wish to claim compensation for damage in connection with Autostrade per l'Italia network and who reasonably believe that the concessionaire is liable for damage may send a damage compensation request by certified mail (PEC) or registered letter to the following addresses:
Autostrade per l'Italia
ICM- Ufficio gestione Sinistri (Claim Management Office)
via A. Bergamini, 50
00159 Rome
Telephone
+39 06/43634601
Mon-Fri - from 10 am to 1 pm
Tue/Wed/Thu from 2.15 pm to 4:30 pm
SETTLEMENT
Autostrade per l'Italia and the Consumers Associations Adoc, Adiconsum, Adusbef, Codacons, FederConsumatori, U.Di.Con and UNC jointly established a settlement procedure to resolve certain litigations outside of court.
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