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Unpaid tolls

When a toll is unpaid, either wholly or in part, a printout confirming non-payment will be issued in both manned and automatic lanes.

Each printout (Statement of Non-Payment) contains vehicle data (class and licence plate), journey data (date, time, exit toll gate and, where available, the entry toll gate) and the amount to be paid.

Terms of payment

The unpaid toll can be paid without additional charges within 15 days of the date of issue. Following this period, administration fees (Art. 176/11 bis of the Highways Code) will be added to the amount payable. If the amount owed is still not paid, debt recovery services will be used.

This will result in additional charges for the debtor (Art. 373 Highways Regulations)

Method of payment

Online payment

Statements of Non-Payment issued by the following companies can be paid online:

- Autostrade per l'Italia
- Tangenziale di Napoli
- Società Autostrade Meridionali
- Raccordo Autostradale Valle d'Aosta
- Società Autostrada Tirrenica

This applies to Statements of Non-Payment received directly at toll booths or issued by post in the form of a payment reminder.

You can make online payment after 24 hours following the journey date. Autostrade per l'Italia does not apply additional fees for online transactions.

Credit cards and prepaid cards are accepted.

Our online payment service is offered in collaboration with CartaSi and allows the following credit cards and prepaid cards to be used (subject to the card issuer's acceptance):

Visa Visa
Visa Electron Visa Electron
Mastercard Visa
Postepay Postepay
Maestro Maestro

Transaction security is guaranteed having adopted the Verified by VISA and Mastercard SecureCode programmes.

You can now also pay online any non-payment statements where you have no entry ticket, if the customer makes a certified declaration of which toll gate they used to enter the highway.

Please remember that the self-certification form, filled in online, must be printed, signed and then resent, with an identity document, via fax to number 055.4202505 or by post (registered mail with acknowledgement of receipt) to C.P. 2077 Firenze Succ.le 39 50123 Florence.

To proceed to online payment please read the information and click Forward

Information on the processing of personal data

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Bank transfer

For the following companies:

  • Autostrade per l'Italia S.p.A.
  • Società Autostrada Tirrenica S.p.A.
  • Raccordo Autostradale Valle d'Aosta

Payment can also be made by bank transfer to:

CASSA DI RISPARMIO DI FIRENZE
payable to AUTOSTRADE PER L'ITALIA S.P.A.
SWIFT: CRFIIT3F
IBAN: IT79M0616002800100000000398
REFERENCE: VEHICLE LICENCE NUMBER AND NON-PAYMENT NUMBER

Punto Blu and highway toll gate

Payment can also be made at the Punto Blu outlets managed by Autostrade per l'Italia (find the nearest Punto Blu with opening times on the map) and at one of the Autostrade per l'Italia network highway toll gates. This service is available only at manned gates.

Post Offices

Payment can also be made at all post offices, by paying the amount due to Autostrade per l'Italia, current a/c no. 371500, indicating the vehicle licence plate number and the non-payment number.

Customer without a ticket

Customers who have no entry ticket because they have lost it or did not take one, may download the self-certification form here instead of self-certifying online which entry gate they used.

Download the self-certification form

The duly completed and signed self-certification form may be:

  • sent to EssediEsse Spa, which is the Autostrade Group company responsible for recovering toll payments due, by ordinary mail to C.P. 2077 Firenze Succ.le 39 50123 Florence, or by FAX to number 055.4202505. EssediEsse SpA will send a payment slip with toll due recalculated from the entry toll gate declared. The payment slip can be paid ONLINE, at the Punto Blu outlets of the above-mentioned concessionaires or in Post Offices.
  • returned directly to one of the Punto Blu outlets of the above-mentioned concessionaire, while paying the toll from the declared gate at the same time.

Please note that, as regards non-payment statements issued by their network, group companies accept self-certification of the entry gate (pursuant to Italian Presidential Decree 445/2000), while reserving the right to check the accuracy of the declaration made.

Information

For further information, please contact Customer Services in charge of managing non-payment statements at the following numbers:

  • TELEPHONE – 055.42.10.452 (from Monday to Friday: 09.00-17.00)
  • FAX – 055.42.02.505

Processing of personal data

View information on the processing of personal data

Video surveillance systems - Information on Legislative Decree No. 196 of 30.06.2003

Autostrade per l'Italia toll gates are equipped with a video surveillance system which, if toll is not paid or the user has no entry ticket or uses the control systems improperly according to the ticket in their possession, automatically records the licence plates of passing vehicles to then be able to take any civil, administrative and/or criminal actions if necessary, pursuant to art. 176 of Legislative Decree no. 285/1992.

Images may only be viewed by personnel appointed to process data and are kept for toll collection obligations and, if an offence is committed, to establish proceedings.

Data may be processed and tolls collected by third parties specifically appointed to do so.

Autostrade per l'Italia S.p.A., with registered office at Via A. Bergamini, 50 in Rome, is the Data Controller. EsseDiEsse S.p.A. and the Director of the company department in charge of the Operating Area of Autostrade per l'Italia S.p.A. are responsible for processing data for all connected activities. An up-to-date list of Data Processors is available on the www.autostrade.it website.

In this regard, the parties concerned may exercise the rights pursuant to art. 7 of Legislative Decree no. 196/2003.