Objectives

Stakeholders

customers

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continuous improvement of the service

ongoing projects

Improved service quality

Consumer Top Driver project for the 250 Top Drivers selected by the five consumer associations involved in the "Service Safety and Service Quality Conference", responsible for reporting any critical issues affecting the highway service as a whole. Their findings will be analysed to enable timely intervention and process improvement.
Development of an automation system prototype of Punto Blu functions for improved service distribution.