Customers

Stakeholders

There are two categories of Autostrade per l'Italia customers:

  • PRIVATE INDIVIDUALS

    consisting of commuters and occasional travellers, accounting for approximately 20 million people

  • ECONOMIC OPERATORS

    consisting of road hauliers and business clients , accounting for a total of approximately 5 million people

Autostrade per l'Italia aims to continuously improve the standard of the services it provides to its customers, above all in order to ensure higher infrastructure safety, traffic flow, assistance and accessibility levels.

This is achieved through:

  • 1

    Arterial highway interventions

    aimed in particular at network upgrading and maintenance.

  • 2

    A more efficient management of operations

    such as road work scheduling and speedier removal of vehicles involved in accidents.

  • 3

    The provision of timely road traffic information

    through the media and the call centre.

  • 4

    information initiatives

    and raising user awareness, with a view to disseminating increasingly safer driving behaviour.