Payment at the exit tollgate
New signage at the motorway tollgates
Autostrade per l'Italia has ultimated standardizing of motorway signs to explain the different payment options in all motorway stations of their network, either entering or exiting the motorway. After a first phase of inquiry and experiments, involving active participation of motorway users to a market inquiry and a focus group, Autostrade per l'Italia has defined a new signage layout to achieve major directness and visibility, based on colour identification associated to the different payment options and on a standard use of colours, icons and symbols, as worked out from previous experiences led at main tollgates in the past.
A market review led to test the appraisement and understanding of the new signage shew that over 70% of motorway users choose a tollgate lane following the signs about the payment options. Clear and immediate understandable signs allow drivers arriving at the toll to chose quickly the lane corresponding to their payment option, avoiding both confusion, and slowing down of the car flow near the pay tolls and, more important than anything, help cut down the number of accidents due to sudden manoeuvring or moving from one gate lane to the other.
The lanes reserved for Telepass owners are provided with new signage settled above the marquee, characterized by a yellow background sign reading "reserved Telepass owners". All the other gate lanes where tickets are issued are characterized by signs settled nearer the ground at the entrance of the lane.
The new signage is meant to quicker the payment, allowing users, along the 2.855 km of the Autrostrade per l'Italia network, to see and locate clearly and immediately the various payment options available at each exit gate.
The new layout includes 5 different types of signage (settled above the marquee) according to the various payment options.
||The yellow background stands for unambiguous drive-through automatic payment through Telepass
In addition to the Telepass icon, the sign reads "owners only" to underline that the lane is only for Telepass owners.
||The blue colour stands unambiguously for payment with cards: Viacard, credit cards, and Bancomat. In addition to the Viacard icon the sign shows two anonymous cards to explain that a large range of cards are valid for payment (details of agreed cards, illustrated further down, is displayed on the sign down at the entrance to the lane).
||When in addition to the above sign, a big T above yellow background is displayed, the Telepass user knows he can use that gate too, but knows it is not an exclusive Telepass gate. The blue background means that those lanes are meant for card payment: Viacard, Credit Card, Bancomat.
||When the sign background is white, it means that the lane is exclusively for cash payment. The sign shows the icon of cash with in addition the symbol of a hand, indicating the presence of a cashier.
||In this case too, the white colour means cash payment. In the lanes bearing this type of sign, payment is made through automatic self-service cash desk (with automatic change).
The sign shows, apart from cash icon, cards icon on blue background, which means that it is possible to pay with Viacard, Credit Card and Bancomat. The card icon is at the bottom of the sign to show that that lane is not exclusively for this type of payment.
The same colours, icons and symbols which are used for the signage at the toll gates can be found on road signs meant to channel the traffic next to the gate tolls, in order to anticipate the message and help the user sorting out which lanes match the payment option chosen.
Il is possible to pay tolls of Autostrade per l'italia either in cash or through automatic payments. For more information please click on one of the following links.
Payment with Viacard, credit card and Bancomat
The Viacard charge card
It is a magnetic prepaid charge card, of the amount of 25, 50 or 75 euros, which can be used to pay tolls in all automatic toll lanes and in lanes with cashier of all motorway network in Italy.
The Viacard charge card is available to any legal and physical person and can be used for any type of vehicle travelling on motorways, either private or commercial.
The Viacard charge card in euros can be used anywhere on the Italian motorway network disregarding its expiry date.
Where can it be bought?
The Viacard charge card can be bought:
In the Punto Blu of the motorway network
At the toll gates of Autostrade per l'Italia with cashier
In the Autogrill
In ACI offices
In some banks
At tobacco stores
At the main petrol stations on the motorway
How to use it
The charge card Viacard can be used in all the toll gates of the Italian motorway network either at the automatic toll gates Viacard, following audio instructions, or in toll gates with cashier, providing card together with the entrance ticket. The amount due is automatically charged down from the card until its emptied. If ever the amount to the charged results superior to the remaining credit available on the card, a new card has to be used or residual amount of money can be paid in cash at the gates with cashier.
In case of Viacard malfunction at the toll lane users have to call for an operator pushing a button, and follow audio instruction without ever getting out of the car.
In case of loss or theft of the card, a request for a substitution card can be addressed to Autostrade per l'Italia, which will refund the residue amount of the card at the time the loss advice reached them. The substitution will take place on submission of either theft or loss report or of a legal substitution statement and of the copy of the bill issued when the card was bought. The request for a substitutive card can be made at the Punto Blu or through mail - with attached the above listed documents, to Autostrade per l'Italia - Customer Care Casella Postale 2310 - Firenze, succursale 39 50123 Firenze.
How to re-magnetize your card
In case the Viacard would result damaged or loss its magnetism you can have it checked and re-magnetized in the Punto Blu. In case this wouldn't be a success, the card has to be handed out at a Punto Blu from where it will be sent to offices in Firenze. Once re-magnetized the card will be handed over to its owner through mail.
When buying your card in a Punto Blu you can ask for a purchase invoice right away. When buying the card in other shops, to get a purchase invoice it will be necessary to fill in the blue envelope containing the card with all requested data and the stamp from the shop it was bought from; subsequently the filled-in envelope will be handed over in a Punto Blu or directly sent to : Autostrade per l'Italia - Ufficio Fatturazione Casella Postale 2310 - Firenze succursale 39 50123 Firenze.